![]() ![]() Restart any Office program, Outlook for example, and load the FYI Add-inĬheck if the issue is now resolved.Powershell Add-AppxPackage -register -disable c:\windows\SystemApps\Microsoft.Win32WebViewHost_cw5n1h2txyewy\AppxManifest.xml Run the following command on your machine with elevated privileges.Open Powershell (for information on PowerShell refer to the following Microsoft article What is PowerShell?).Close all Office modules including Outlook.The following steps should only be completed by an experienced technician. Please also contact the FYI Support Team at PowerShell Command The Desktop App Web Viewer has likely become corrupted and will need to be reinstalled. Users on updated versions of Windows 11, Windows 10, and Microsoft 365 typically have Microsoft Edge used to render their Add-ins. Uninstall Microsoft EdgeWebView2 Runtime.Then follow the steps below depending on your browser: ![]() Refer to this Microsoft article Browsers used by Office Add-ins. Note: The browser used to render the add-in will be either Internet Explorer or Microsoft Edge, and is separate from the browser used to access FYI.Īs the first part of the solution, determine if your browser is using Microsoft Edge or Internet Explorer to render your Add-ins. The solution depends on a combination of the version of your Windows operating system and your Outlook/Office, used to determine the browser used to render all of your Add-ins. Close this dialog to ignore the problem or click “Restart” to try again." ![]() I'm working from home and have a problem logging in, accessing documents or working with documents. ![]() Incorrect date/time or region settings is causing incorrect date format, errors when logging in, opening documents or cannot view clients/documents.Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing.How to find emails, documents, attachments, clients or tasks that are missing or not showing.I do not see a feature, or there is a button missing on the FYI screen.FYI Add-in is not working or only shows a blank window in Outlook or Office online.FYI Add-in for Office or Outlook not loading, failing to login or running slow - desktop computer.General Troubleshooting - checking your Status page.White or blank page when trying to load FYI in a browser - Chrome etc. ![]()
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